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Mobile Banking FAQ

Mobile Banking Frequently Asked Questions

With the Wayne Savings Mobile Banking application, you can bank whenever and wherever you want. It’s free to download to your Apple or Android smart phone and offers a convenient and safe way to bank on the go.

What are the advantages of Mobile Banking?

With Mobile Banking, you have your hometown bank at your fingertips via your smart phone. Whether you’re traveling across town or across the country, you can easily access your account anytime and anywhere.

How do I get started with mobile banking at Wayne Savings?

First, download the Wayne Savings Mobile App at Google Play or the Apple Store. Then, register using your TeleBanker PIN. If you don’t remember your PIN, call 800.414.1103. If you weren’t issued a TeleBanker PIN when you opened your account, you will need to complete a TeleBanker Enrollment Form to receive a PIN.

What kind of phone do I need?

The Wayne Savings Mobile App works with virtually all major devices running the Android or Apple iOS operating systems. If you’d like, you can access Mobile Banking on more than one phone. While our app is optimized for mobile devices, it will work on tablets as well.

Is Wayne Savings Mobile Banking secure?

As with Online Banking, Mobile Banking uses industry-standard SSL encryption. Mobile Banking also requires that you log in from a registered device. If you log in from a device that isn’t registered, you will need to enter your login information and also answer an additional verification question. As an extra means of security, we highly recommend that you password protect your mobile device.

Are there any fees for Mobile Banking?

There is no charge for downloading and using the inquiry and transfer features provided by the Wayne Savings Mobile Banking App. A Mobile Deposit fee of $0.50 does apply to each check that is deposited through the Wayne Savings Mobile Banking App. Please see our Mobile Deposit User Agreementfor additional details and terms and conditions. Charges implied by your communications provider may apply, including messaging and data rates. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written.

What accounts can I access with Mobile Banking?

Your account access is determined by the type of account and your ownership of the account. In most cases, if the account is a personal account and you are the sole owner or a joint owner, you should be able to access the account on Mobile Banking. If you are not able to access your account, please contact us – we’ll be happy to look into this for you!

How current is the account information?

During regular business hours, transactions posted can be viewed immediately. Transfers initiated outside of regular business hours or on holidays will be processed on the following business day and will be viewable at that time.

What should I do if I lose my phone?

If you lose your phone, please contact us at 1-800-414-1103 so we can restrict mobile access on your accounts. Because Mobile Banking requires a username and password (unless you have the balance-only auto login feature enabled), unauthorized access to your accounts would be denied.

What if I change my phone number?

You may register new or additional devices for Mobile Banking by downloading the Mobile App and then logging in with your username and password. When you sign in from a new device, you will be asked to input the last four digits of your Social Security number as an additional means of verification.

I don’t have a smart phone. Can I use Mobile Banking on my cell phone?

No. Mobile Banking is available only for Android and Apple smart phone devices at this time. If you are not able to download the app from those respective stores, we encourage you to use our TeleBanker service which allows you to call our automated phone service and make inquiries or perform transfers between your eligible Wayne Savings accounts.

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